TUG LIFE
Crew Manifesto
Founded in 1992, Tugboat has been on a continuous pursuit to provide a better customer experience. Our approach harnesses relevant technology and marries it with good old-world customer service. Our mission is to navigate you through the vast waves of merchandise peril and deliver you to engaging, impactful solutions for your brand.
WE BELIEVE
in the nobility of hard work, serving others and taking pride in one’s daily toil. But also, in the words of the legendary Dolly Parton; “Never get so busy making a living that you forget to make a life.”
WE BELIEVE
in a digital era of clicks, likes, emojis and virtual reality; a human connection and tangible exchanges matter more than ever.
WE BELIEVE
we’re all in this together. The actions we all take today will make or break a sustainable future. We strive to only sell merchandise with long-lasting value and utility.
WE BELIEVE
beauty is everywhere. Sometimes even on the side of a tote bag. Even the most humble merchandise done well can elicit emotion, tell a story, inspire action and cultivate loyalty.
WE BELIEVE
we earn your trust on every single order. Product expertise, responsiveness, honesty and dependability are the pillars of our brand promise.
WE BELIEVE
in the importance of kindness…but gifts are really nice too.
CERTIFICATIONS
Tugboat is a Certified Woman and Minority Owned Small Business, as well as a Certified Bay Area Green Business. These certifications help our clients capture Tier One direct spend to help meet their diversity goals. In addition, we strive to actively buy from qualified vendors with like certifications.
THE CREW
Koko
Mascot
Harley
